Performance degradation

Incident Report for Commerce Layer

Resolved

This incident has been resolved.
Posted Nov 26, 2021 - 11:18 CET

Monitoring

A fix has been implemented at our provider, they scaled up the routing infrastructure with additional resources. We are monitoring the results.
Posted Nov 26, 2021 - 10:06 CET

Investigating

Our hosting provider had routing issue on the EU datacenter. This issue reflected into performance degradation of our Commerce API and Dashboard starting from about 8:15 AM. We managed to mitigate the issue by scaling up our resources.
Posted Nov 26, 2021 - 08:45 CET
This incident affected: Commerce API and Dashboard.